Common Issues and Their Solutions
An introduction into some of the most common issues you may encounter and how to prevent or fix them.
Some of the most common issues you may encounter deal with your account information and your workspaces. Below are some of the most common issues people need help with and how to fix or prevent you from encountering them.
1. Investment missing from your dashboard:
If there is an investment missing from your dashboard, confirm that the email address you used for that investment is the same as email address used for the investments you can see. If the missing investment is connected to a different email address, go into your profile settings to your email, and add the other email to the account. You'll need to verify the addition, but this will link your accounts and your investments in your dashboard.
If the investment is under the same email address as the others, it is most likely a technical error. Please contact our support team for help in resolving the issue.
2. Need to edit your information for your investments or your documents:
If you need to edit your information due to a change of address, email, phone number, etc., there are two different ways to start the process.
If you are an investor with an investment that is part of Jason's Syndicate, please contact support@spvsolutions.com for any changes to personal information. If you are not involved in any of these investments, please contact our support team for any changes you need made to your personal information.
3. Trouble accessing K1's:
If you are having trouble finding your K1's on your portal, go to your workspace dashboard. On the right next to the allocation wheel, there will be a list of your K1 documents. You can either click on the documents there, or use the button that says " View/Download Documents" to switch to the document only view in order to easily view or download the needed document.
If there is a K1 missing from your documents or you're having trouble viewing and/or downloading the needed document, please contact our support team and they can send you a copy of the K1 you need if it's available.
4. Delete an account or a workspace:
To delete an account or a workspace, please contact support, or fischer@paperos.com.
5. Upload documents:
To upload documents to an investment's workspace, go to the File Cabinet and click the plus sign in the top right. If you are having trouble uploading a document to the File Cabinet, email a copy to support and we will work on uploading it for you.
Contact Support Using This Email:
support@paperos.com
PaperOS is not a law firm, and can only provide self-help services or enable collaboration with third-party service providers at your specific direction. Do not rely on any documents or information from PaperOS without consulting an attorney. PaperOS may partner with or refer clients to licensed attorneys, but such referral does not constitute an attorney-client relationship until the attorney is officially engaged by the client.