My e-signature request didn't send or bounced — what to check

if a signer didn't receive your e-signature request, it's almost always an address or status issue. Check these in order. 

Verify the signer's email for typos and confirm that it's the email address that the signer actually uses. 

Ask the recipient to check their spam since these emails are sometimes filtered

Confirm that the document was sent and isn't still in your drafts, and that all prior signers have completed their part

Resend the request after correcting the address or any other issues. If it still bounces, the recipient's mail server might be blocking it, therefore try an alternate address.

PaperOS is not a law firm, and can only provide self-help services or enable collaboration with third-party service providers at your specific direction. Do not rely on any documents or information from Savvi without consulting an attorney. PaperOS may partner with or refer clients to licensed attorneys, but such referral does not constitute an attorney-client relationship until the attorney is officially engaged by the client.