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Login, SSO, and Access Issues

What to do when you can't login or can't access your workspace.

Most access problems come down to credentials, two-factor authentication, or workspace permissions. 

Try these steps:

  1. Reset your password if login fails 

  2. Check two-factor authentication: make sure your device clock is correct and you're using a current code

  3. Confirm you're invited to the workspace that you're trying to reach — ask the admin to verify your role 

  4. If you're using SSO, confirm that you're signing in through your organization's provider 

  5. Clear your browser cache or try a different browser, then contact support if the issue continues

Related Articles: 

Set up two-factor authentication 

Roles & Permissions 

PaperOS is not a law firm, and can only provide self-help services or enable collaboration with third-party service providers at your specific direction. Do not rely on any documents or information from PaperOS without consulting an attorney. PaperOS may partner with or refer clients to licensed attorneys, but such referral does not constitute an attorney-client relationship until the attorney is officially engaged by the client.